Give Thanks to Employees Year-Round

Give Thanks to Employees Year-Round

Happy Thanksgiving! During this holiday time, it’s easy to give thanks and reflect on what really matters to us. We all have a lot to be thankful for but giving thanks should not be limited to just the holiday time. Bruce Jones, Programming Directory with Disney...
5 Tips for Handling a Difficult Employee

5 Tips for Handling a Difficult Employee

I recently spoke with a self-storage manager who expressed concerned on how to deal with a difficult employee. As a business owner and manager, this situation is probably very common. We spend a lot of time at work and keeping the environment stress free is important....
Welcome Tenants to Your Facility With a Letter

Welcome Tenants to Your Facility With a Letter

Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm welcome is a great way to invite...
Phone Etiquette When You Place a Call

Phone Etiquette When You Place a Call

Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow employees to do the same.    ...