Everyone and everything is now online. When attracting storage customers, self-storage business owners should focus on maintaining and building their online presence. Using social media and having a mobile-friendly website is just the beginning o…
In a business climate saturated with self-storage businesses, it’s important to stand out. Learning how to get your own advertising van is an easy step in the right direction. The Storage Affiliate Advertising Van program helps storage owners fill th…
Just like your car, your self-storage business needs periodic checkups to maintain optimal functioning. For that reason, here is a Storage Facility-Performance Checklist that every self-storage facility owner should review weekly. Because of that, ke…
Preparing for the opening day of a self-storage business takes a lot of work. Launching any business takes thoughtful preparation and organization. Follow these helpful tips from industry leaders to ensure you have a successful opening day of your se…
The 2017 ISS World Expo in Las Vegas was a success with nearly 4,000 self-storage industry professionals in attendance. The expo had seven seminar tracks, seven workshops, networking events, roundtable discussions and an exhibition area where pro…
I recently spoke with a self-storage manager who expressed concerned on how to deal with a difficult employee. As a business owner and manager, this situation is probably very common. We spend a lot of time at work […]
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Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm […]
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Are you debating whether or not you should attend the next self-storage conference and trade show in your area? Maybe you are a little nervous because there is so much to see and do. Where do you begin […]
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Do you accept credit cards? I’m going to guess the answer is yes. 60% of transactions in the self-storage industry are credit card transactions. Credit cards are great; they are easy, quick and can be held on file. […]
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When searching for self-storage, it’s important to know what size unit you need. As they say, size matters. When envisioning how much space you need to keep a couple things in mind. First, minimize the space of your […]
Read MoreRunning a self-storage facility requires you to move in many directions. One such direction is facility maintenance. It’s important to know what needs to be done regularly and what needs to be done yearly. While it’s easy to […]
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Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow […]
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In a perfect world, all self-storage customers would pay their bills on time and in full. Unfortunately, no self-storage owner (that I know of) lives in this world. For a variety of reasons, self-storage tenants become late. I’d […]
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One of the great parts about being in the self-storage industry is the diversity of self-storage types. Recently, wine storage has become a growing sector of our industry. Many facilities are featuring or exclusively offering wine storage. With […]
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