Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm […]

Are you debating whether or not you should attend the next self-storage conference and trade show in your area? Maybe you are a little nervous because there is so much to see and do. Where do you begin […]

When searching for self-storage, it’s important to know what size unit you need. As they say, size matters. When envisioning how much space you need to keep a couple things in mind. First, minimize the space of your […]

Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow […]

Have you heard the recent buzz on community yard sales at self-storage facilities? If not, listen up. Community yard sales are a twist on your typical yard sale. They are held at self-storage facilities and all tenants are […]

Hopefully, you found Part 1 of Tiffani’s Post on Advertising Tips:  “Spend Your Ad Dollars Wisely” helpful. Here is the second part of her post on designing and tracking your advertising.  Have any questions for advertising Expert Tiffani? […]

Although there are many places you can run and hide during a Zombie Apocalypse only one place ranks #1 on my list. I have decided that if this catastrophic time of destruction takes place I will be taking shelter in a self-storage facility. Here are the top 5 rules I think everyone should follow when selecting the perfect storage facility to protect them during a zombie apocalypse.

I have been in advertising, mostly outdoor advertising, for over 20 years and feel like it pretty much runs in my blood at this point. Over the course of my career I have been the President of the […]

In my 15 years of customer service experience, I have encountered more upset and angry customers than I care to remember. In general, all upset customers want to be heard and feel like someone else cares besides themselves. Learning how to listen and nourish relationships can change both you and your customer’s experience.