In my 15 years of customer service experience, I have encountered more upset and angry customers than I care to remember. In general, all upset customers want to be heard and feel like someone else cares besides themselves. Learning how to listen and nourish relationships can change both you and your customer’s experience.

Do you know why self-storage facility branding is so important? It’s the same as asking why anyone would choose your facility over the facility down the street. The concept behind branding is simple. Branding comes from knowing and […]

When it comes to customer service for social media, some businesses are doing it well and others are falling short. There is nothing more frustrating to a customer than a brand that wants to talk at you, but […]

Eye catching photos of your self-storage facility can transform your business’s online presence. The simple addition of quality images to your web listing allows customers to locate your facility more easily and make a confident decision about where […]

Successful marketing campaigns require thinking outside the “box” and working with other businesses. Here is a creative marketing idea from self-storage facility manager Vickie in Texas.

Social media has become a “go-to” resource for customers to research businesses, ask questions, and review services. It is one of the most powerful forms of word-of-mouth marketing online. This is why it’s important for self-storage facilities to be involved, and monitor their social media pages. Here are 5 basic tips to use social media to promote your self-storage facility.

When designing your website, it’s important to ask yourself “what’s my goal?” Your goal should be to provide pertinent information that will help online searchers decide they need self-storage and your facility is the one for them. To create the most successful, user friendly site, design it like you’d answer the phone.

Everyone loves a good list! Here is a list of interesting facts about the self-storage industry including reservation statstics, small business facts, and more. Do you know which city in the U.S. receives the most reservations?

Most people know it’s better to be ranked on the first page, but do you know how to get there? Online marketing can seem like a different language. Fortunately, the U-Haul Self-Storage Affiliate Network has access to professional, online marketing experts. Here is some advice from Web Marketer Joseph Carter.