self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

Implementing a Customer Communication Workflow

Customer Communication is an essential part of operating any storage facility. From rent reminders and late notices to holiday messages and facility news – keeping up with your customers will give them a sense of familiarity and will boost their experience with your facility. But, with the hustle and bustle of everyday life, it can be difficult to maintain consistent communication. This is why WebSelfStorage developed and implemented a few no-hassle ways for you to communicate with your customers.

The first option has been around in the Affiliate Network for some time, but still seems to be a hidden gem for a lot of users. Our Mailing Service offers convenience and cost-saving benefits, while taking a time-consuming task off of your plate. Paired up with our automated letter generation features in the WebSelfStorage program, our Mailing Service will print, mail, and in some cases, track your generated letters for you – all automatically. Starting at just the cost of a postage stamp, we can do all the work for you, ensuring that your letters will go out every time.

The second option is newer to the Affiliate Network, but provides easy, technology-based options for communicating with your tenants. With technology growing larger and larger each day, it is now an unusual sight to see someone walking down the street or through the grocery store without a cell phone in their hands. Using our email and text messaging options, facilities are seeing much lower overall delinquency totals and of the delinquencies that they do experience a much quicker turn around for collecting the delinquent payments. By taking just a few minutes to curate customized templates, you can send out delinquency reminders, rent reminders, auto payment confirmations, and more via text or email, so your customers can receive their notices right away and straight to their mobile devices.

If this is something that you are interested in implementing at your facility, please call the U-Haul Self Storage affiliate network today at 866-693-6683. Select option 1, then option 2. One of our Operations Coordinators would be happy to assist and guide you through the process and get you on your way to quick and convenient communication with your customers.