self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

Self-Storage Affiliate Contact Center Services

The Self-Storage industry is all the buzz about providing customers with convenience, automation and improved experience.  While technology is growing by leaps and bounds, facilities are struggling to find cost effective solutions to provide the best possible customer experience.  It is important to recognize that most times, the best solutions are often the simplest solution.  WebSelfStorage provides Affiliates a host of simple, cost effective, and efficient tools to stay competitive.

One of those solutions is the Storage Affiliate Contact Center which is fully integrated with WebSelfStorage software, allowing phone agents to become an extension of the facilities team.  With phone coverage 24/7, customers are sure to recognize the value that your facility puts on their time.  Agents are able to perform most tasks for the locations customers at any time of the day.  If your existing customers need to make a payment by phone or discuss the account status, the agents are able to assist them and provide your facility team with information about their call.  Additionally, new or prospective customers are provided with full service and even able to perform a move in by phone.  Locations who participate in the U-Haul Dealer program receive the additional support with their truck reservations no additional cost.

The Storage Affiliate Contact Center is provided at a low monthly cost, and determined by the unit count on the property.  This includes unlimited phone coverage, unlimited transactions and full support.     The cost structure is as follows:

Less than 100 units                          $175.00

101-251 units                                     $225.00

251-500 units                                     $265.00

501 + units                                          $325.00

Affiliates using the service have found that they are increasing their occupancy by capturing calls that they would have otherwise missed.  Customer are able to make payments and manage their accounts on their time which increases the customer’s satisfaction and increases their length of stay.  Additionally, Dealers are finding that their commissions are offsetting what they pay for the service because they are able to increase their reservations.  Cost effectiveness is evident when you consider the cost of hiring addition staff members or missing even one new customer call.

If you are looking for a cost effective solution to improving your customer experience, capture lost leads or even providing your existing staff some support, take a closer look at the Storage Affiliate Contact Center.  The service offers real time, cost effective solutions to any size facility.  But don’t just take our word for it.  Here is what some of our existing affiliates and their customers have to say.

Feedback

“Thank you for all of your help and we appreciate the call center and the way they handle all of our customer needs. As a manager it is nice to have that peace of mind that a missed call will be taken care of as I would handle it. It is great knowing after hour calls are answered and addressed. We appreciate the messages that are sent to us letting us know what transpired with each call and if we need to follow up or not.”

 -Nancy Allred – Bridgeview Self Storage

Fernandina Beach, FL

“I would also like to compliment the call center employees I spoke with who were also friendly & professional.”

-Julia R. – Storage Customer

The U-Haul affiliate call center has been a great addition to our storage facility. Management motivates and challenges call center agents to care about the details of our facility. The communication with upper management has been excellent, making it easy to iron the many nuisances of our facility. This service frees up the facility managers time, allowing them to really focus on improving and increasing storage sales performance.

-Robert Irwin – Hillsborough Self Storage

Hillsborough, NC

My experience with the U-Haul Contact Center is that they are an arm and or extension of our storage and U-Haul operation.

We get very busy here and when our people leave the office and the phone rings it is great that the contact center is able to respond to the customers and do all of the transactions that we do here in the office.

We get the messages promptly on the instant messenger and our staff checks the instant messenger every time they get back into the office, multiple times per day.

I am pleased with the service.

-David Fisher – Imperial Storage Solutions

Sugar Land, TX

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