self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

  • Storage Facility-Performance Checklist

    Storage Facility-Performance Checklist

    Just like your car, your self-storage business needs periodic checkups to maintain optimal functioning. For that reason, here is a Storage Facility-Performance Checklist that every self-storage facility owner should review weekly. Because of that, keeping an eye on […]

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  • Responsive Design

    Mobile Consumer Experience

    Updated 11/18/16 Mobile devices have become an indispensable part of everyday life. They are growing in use every year and with that growth comes a transformation in consumer behavior. Businesses now must consider the mobile consumers when building […]

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  • Online Date Your Self-Storage Facility

    Online Dating Your Self-Storage Facility

    SSF (Self-Storage Facility) seeks PWSN (Person With Storage Needs) for a casual storage relationship in a secure setting with late night access available. We live in a time where everything can be found on the Internet; love, happiness, […]

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  • Positive Customer Review

    Manage Your Online Reputation: Reply to Reviews

    An online reputation is unavoidable this day in age. However, how your business is being represented online does not have to be out of your hands. One thing you can do to manage your online reputation is monitor […]

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  • Welcome Tenants to Your Facility With a Letter

    Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm […]

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  • Phone etiquette : Always say please and thank you

    Phone Etiquette When You Place a Call

    Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow […]

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  • Customer Service Statistic

    Customer Service on Social Media

    When it comes to customer service for social media, some businesses are doing it well and others are falling short. There is nothing more frustrating to a customer than a brand that wants to talk at you, but […]

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  • Is a contact center right for you?

    Evaluating Services : Is a Call Center Right for You?

    In our industry, software cannot stand alone – requiring a handshake with numerous companies in order for a location to transact customer payments, offer tenant insurance, interface with online reservations, etc. Deciding which company will best work for […]

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  • Hello My Name Is Photo Credit: MayBeEmily

    5 Trick’s to Remembering a New Name

    Working in the self-storage industry means you come across a lot of new people on a day-to-day basis. Remembering someone’s name is not only appreciated, but makes great business sense. It can be hard though to remember new names, especially when you are meeting so many new people. Recently, entreprenuer.com posted an article that gave five great memory tricks to help you remember a new person’s name.

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