self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

  • Attracting Storage Customers with Your Online Presence

    Attracting Storage Customers with Your Online Presence

    Everyone and everything is now online. When attracting storage customers, self-storage business owners should focus on maintaining and building their online presence. Using social media and having a mobile-friendly website is just the beginning of providing a positive […]

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  • Give Thanks to Employees Year-Round

    Happy Thanksgiving! During this holiday time, it’s easy to give thanks and reflect on what really matters to us. We all have a lot to be thankful for but giving thanks should not be limited to just the […]

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  • 5 Tips for Handling a Difficult Employee

    I recently spoke with a self-storage manager who expressed concerned on how to deal with a difficult employee. As a business owner and manager, this situation is probably very common. We spend a lot of time at work […]

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  • Welcome Tenants to Your Facility With a Letter

    Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm […]

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  • Phone etiquette : Always say please and thank you

    Phone Etiquette When You Place a Call

    Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow […]

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  • 1 in 8 People in Developed Countries Have a Fear of Public Speaking

    Improve Your Public Speaking

    One thing I’ve learned during my years in college and the business world is that communication is complicated. Add in the anxiety many people experience when speaking in public and the complications just increase. As the Vice President […]

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  • Customer Service

    Listen Up, A Note On Customer Service

    In my 15 years of customer service experience, I have encountered more upset and angry customers than I care to remember. In general, all upset customers want to be heard and feel like someone else cares besides themselves. Learning how to listen and nourish relationships can change both you and your customer’s experience.

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  • Are you properly branding your facility?

    Are You Properly Branding Your Facility?

    Do you know why self-storage facility branding is so important? It’s the same as asking why anyone would choose your facility over the facility down the street. The concept behind branding is simple. Branding comes from knowing and […]

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