self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

  • Welcome Tenants to Your Facility With a Letter

    Want to stand out as a self-storage facility that has top of the line customer service? Reflect on the communication you have with your tenants. Have you considered sending a welcome letter to first-time customers? Sending a warm […]

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  • Attending Your First Industry Event

    Are you debating whether or not you should attend the next self-storage conference and trade show in your area? Maybe you are a little nervous because there is so much to see and do. Where do you begin […]

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  • Phone etiquette : Always say please and thank you

    Phone Etiquette When You Place a Call

    Have you ever received a call that left a bad taste in your mouth? Or left you confused or annoyed? Don’t be that person. Follow these phone etiquette tips to stay professional, polite and knowledgeable, and remind fellow […]

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  • Community Yard Sale

    That’s An Idea, Hold a Community Yard Sale

    Have you heard the recent buzz on community yard sales at self-storage facilities? If not, listen up. Community yard sales are a twist on your typical yard sale. They are held at self-storage facilities and all tenants are […]

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  • Advertising Tips: 7 Words or Less

    Advertising Tips Part 2: Designing Your Advertisements

    Hopefully, you found Part 1 of Tiffani’s Post on Advertising Tips:  “Spend Your Ad Dollars Wisely” helpful. Here is the second part of her post on designing and tracking your advertising.  Have any questions for advertising Expert Tiffani? […]

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  • The Lawnmower Scene from the 1992 Zombie Flick "Dead Alive"

    Seeking a Self-Storage Facility for the Zombie Apocalypse

    Although there are many places you can run and hide during a Zombie Apocalypse only one place ranks #1 on my list. I have decided that if this catastrophic time of destruction takes place I will be taking shelter in a self-storage facility. Here are the top 5 rules I think everyone should follow when selecting the perfect storage facility to protect them during a zombie apocalypse.

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  • Advertising Tips : Use Money Wisely

    Advertising Tips: Use Your Dollars Wisely

    I have been in advertising, mostly outdoor advertising, for over 20 years and feel like it pretty much runs in my blood at this point. Over the course of my career I have been the President of the […]

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  • Customer Service

    Listen Up, A Note On Customer Service

    In my 15 years of customer service experience, I have encountered more upset and angry customers than I care to remember. In general, all upset customers want to be heard and feel like someone else cares besides themselves. Learning how to listen and nourish relationships can change both you and your customer’s experience.

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