self-storage insider

A Blog by the U-Haul Self-Storage Affiliate Network

  • Customer Service Statistic

    Customer Service on Social Media

    When it comes to customer service for social media, some businesses are doing it well and others are falling short. There is nothing more frustrating to a customer than a brand that wants to talk at you, but […]

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  • Tips to De-Stress

    Summer is here, the busy season of the self-storage industry. If you are like many of us you are feeling the heat, literally and figuratively. Sometimes we all need a little help de-stressing our lives.  Here are some quick […]

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  • Is a contact center right for you?

    Evaluating Services : Is a Call Center Right for You?

    In our industry, software cannot stand alone – requiring a handshake with numerous companies in order for a location to transact customer payments, offer tenant insurance, interface with online reservations, etc. Deciding which company will best work for […]

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  • Edmonton, Alberta

    Did you know? Self-Storage Facts

    Everyone loves a good list! Here is a list of interesting facts about the self-storage industry including reservation statstics, small business facts, and more. Do you know which city in the U.S. receives the most reservations?

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  • How to Deal With Melting Snow

    Without a doubt this has been a particularly brutal winter. Many areas have experienced large piles of snow buildup. The good news is that it’s almost over, but it’s important to be prepared as the weather begins to change. This week’s spring temperatures followed almost immediately by another winter storm reminds us that we must always be prepared. It’s important to get your act together now to prevent costly disasters such as a roof collapse or flooding caused by melting snow and ice. Here are some tips to help you prepare.

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  • Susan from Seinfeld "The Invitations"

    Be a Smooth Operator: Time Saving Tips

    The phone is ringing, customers are lined up, the maintenance personnel needs direction in the yard – you feel like your head is going to explode! Operating a self-storage facility is no easy feat. Following basic organization and time-saving principles will help you stay on track. Getting organized, following to-do lists and simplifying day-to-day tasks are things every self-storage operator can focus on.

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  • A Look Back at 2013

    A Look Back at 2013

    2013 was quite the year with a government shut down, life altering natural disasters, Obamacare, a royal birth, and the continued expansion of the self-storage industry. Before you have time to blink, 2014 will be half way over. While most of us have already forgotten our New Year’s resolutions, it’s important to remember what has happened this previous year.

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